Local expert. Local stock. Local response.
When a laboratory instrument fails, the choice is simple: parts on a shelf in Johannesburg and a fast response, or weeks waiting on an international order.
The full service lifecycle.
Installation & commissioning
All instruments are installed and commissioned by MAD's trained technical team, including acceptance testing where appropriate.
Method development & applications support
Over two decades of applications experience with Southern African matrices and customers.
Operator training
Training on all instruments represented, from basic operation through to advanced method development.
Preventative maintenance
Scheduled maintenance to keep instruments operating to specification and reduce unplanned downtime risk.
Breakdown response & repair
24-hour service availability for the equipment MAD represents.
Spares & consumables supply
Parts and consumables held in local stock in Johannesburg.
A six-week outage, or a same-day fix.
A South African laboratory needing a replacement vessel set, a magnetron or a seal from a US or European supplier faces a realistic timeline — quotation, international freight, customs clearance, import duties, domestic delivery — of two to six weeks. During that window, a production QC laboratory may be unable to release product, a commercial laboratory may breach contracted turnaround times, and a mine laboratory may be unable to support grade control.
Local stock converts a potential six-week outage into a same-day or next-day resolution.
Where MAD responds.
MAD Technology's service team is based in Johannesburg and responds to service calls across South Africa. For laboratories elsewhere in the Sub-Saharan Africa territory MAD holds for Teledyne CETAC, contact our team to confirm coverage and typical response times for your location before purchase.
Built for a South African power environment.
Load-shedding, voltage instability and unplanned outages are an operating reality for South African laboratories in a way most equipment isn't designed around. Where an instrument can be safely paused and resumed mid-run, or benefits from UPS and power-conditioning protection, our team can advise on the right setup for your site as part of installation and commissioning.
Ask your applications contact about power resilience guidance for the specific instrument you're evaluating.
What to ask us
- · Can this instrument pause and resume during a load-shedding event?
- · What UPS or power-conditioning capacity does it need?
- · What happens to an in-progress run if power is lost?
Run your actual sample before you buy.
CEM maintains three dedicated application laboratories in North Carolina, with an open-factory policy for customer visits. Through MAD Technology, customers can arrange for a sample trial — CEM will run the customer's actual sample and provide method data.
Need service, spares, or a sample trial?
Tell us your instrument model and what you need — we'll route it to the right person.
Contact our service team